REDBUD ALPACA FARM

WEBSITE TERMS & CONDITIONS




Copyrights

All artwork and photographs on this website are COPYRIGHT of Redbud Alpaca Farm. You MUST NOT use, copy, crop, or steal any of this material without permission. If you would like to share any of this artwork or photographs, please contact us before doing so.


Payments

All payments are due upon time of ordering. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be completed or shipped, unless otherwise worked out between Redbud Alpaca Farm and the client.


Shipping Policies

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller.  If an item is damaged during shipping, seller will not be held responsible.


Refund/Return Policy

Items are entitled to be refunded or returned based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.


Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.


Complaints or Concerns

Any complaints  or concerns about items or seller may be sent to our support team: info@redbudalpacafarm.com or by calling (931) 823-4007. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.


Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.



*These terms and conditions are subject to change.

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